we_PTEshark_3Write EmailCoreHard
Defective Product
Official Question Material
Prep: Instant
You are a customer service representative and you want to apologize to a client who received a defective product. Write an email to the client, explaining three steps you will take to resolve the issue. Your steps must relate to the following: - Refund - Replacement - Compensation You should include all three themes. Provide supporting details for your steps.
Instant AI Speech & Writing Feedback
Practice This Question with Real-Time AI Scoring
Record your voice or submit your writing to get official Pearson-aligned scores (10-90) across Oral Fluency, Pronunciation, Grammar, and Content in 1.2 seconds.
Pearson Official Scoring Guide for Write Email
Scored Enabling Skills
- Writing (Email Conventions, Bullet Coverage, Tone)
Timing Standard
Response Window: 9 Minutes (100-120 Words)
💡 Examiner Strategy & Pro Tip:Cover every single bullet point in the prompt. Match salutation and sign-off to formal or informal recipient.