#q-6517Respond to a SituationCore & AcademicMedium
Application
Official Question Material
Prep: 20 Seconds
Official Audio Prompt
You have downloaded an app online, but the app is not working properly and keeps crashing. You are worried that you will lose your data or get a virus. You contact the app developer and ask for some help and resolution. What do you say to them?
Sample Answer & Audio Transcript
You have downloaded an app online, but the app is not working properly and keeps crashing. You are worried that you will lose your data or get a virus. You contact the app developer and ask for some help and resolution. What do you say to them?
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Pearson Official Scoring Guide for Respond to a Situation
Scored Enabling Skills
- Speaking (Oral Fluency, Pragmatics, Tone)
Timing Standard
Response Window: 40 Seconds
💡 Examiner Strategy & Pro Tip:Match tone to context (polite for professional, informal for peers). Directly answer all prompt requirements.