#q-5330Respond to a SituationCore & AcademicMedium
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Official Question Material
Prep: 20 Seconds
Official Audio Prompt
You have subscribed to a service online, but the service is not delivering what it promised and keeps charging you extra fees. You are worried that you will not get your money's worth or get scammed. You decide to cancel your subscription and ask for some refund and explanation. What do you say to them?
Sample Answer & Audio Transcript
You have subscribed to a service online, but the service is not delivering what it promised and keeps charging you extra fees. You are worried that you will not get your money's worth or get scammed. You decide to cancel your subscription and ask for some refund and explanation. What do you say to them?
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Pearson Official Scoring Guide for Respond to a Situation
Scored Enabling Skills
- Speaking (Oral Fluency, Pragmatics, Tone)
Timing Standard
Response Window: 40 Seconds
💡 Examiner Strategy & Pro Tip:Match tone to context (polite for professional, informal for peers). Directly answer all prompt requirements.