#q-6996Respond to a SituationCore & AcademicMedium
Account Access Issue
Official Question Material
Prep: 20 Seconds
Official Audio Prompt
You are a student and you keep getting locked out of your university account. You've reset your password multiple times, but the problem still persists. You call IT support to explain the situation and ask for a more permanent solution. What would you say?
Sample Answer & Audio Transcript
You are a student, and you keep getting locked out of your university account. You've reset your password multiple times, but the problem still persists. You call IT support to explain the situation and ask for a more permanent solution. What would you say?
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Pearson Official Scoring Guide for Respond to a Situation
Scored Enabling Skills
- Speaking (Oral Fluency, Pragmatics, Tone)
Timing Standard
Response Window: 40 Seconds
💡 Examiner Strategy & Pro Tip:Match tone to context (polite for professional, informal for peers). Directly answer all prompt requirements.