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Emotional Intelligence

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High emotional intelligence can help a manager [blank] workplace communication skills, employee motivation, and organisational effectiveness. If a manager has high [blank] , a key component of emotional intelligence, he or she will be able to [blank] to the concerns of employees and will be more understanding of their needs, wants, and concerns. This will most likely translate into [blank] motivation and satisfaction of employees and ultimately will have a [blank] effect on the effectiveness of the business.

Sample Answer & Audio Transcript

High emotional intelligence can help a manager improve workplace communication skills, employee motivation, and organisational effectiveness. If a manager has high empathy , a key component of emotional intelligence, he or she will be able to listen to the concerns of employees and will be more understanding of their needs, wants, and concerns. This will most likely translate into increased motivation and satisfaction of employees and ultimately will have a positive effect on the effectiveness of the business.
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