Feedback

Because feedback is a message sent in the opposite direction, from the receiver to the sender, all [blank] these problems can occur during feedback. In many cases feedback is not important and is not wanted. Much of the information that is communicated is intended [blank] keep people informed, and acknowledgement or response is not expected. When management sent a notice about Mathias's appointment it did not expect every employee to respond. Sometimes, though, feedback is important to be certain [blank] both the sender and receiver have the same information and interpret it the same way. The initial sender must ensure that she understands the feedback provided by the sender, asks questions to clarify any misinterpretation, and responds to any questions. The last step [blank] good communication is to be a good listener.