#7Highlight Incorrect WordsAcademic,CoreMedium

Steven Hotel Management

Official Question Material
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Official Audio Prompt

Steven Hotel Management School [combines:defines] not only management science but hospitality science also. Just to fulfil the [spoken:token] demands of the customers is not the important thing, the important thing lies in [reading:leading] the mind of the [customers:tumors] . Our students learn how to involve in the personal taste of the customers while designing the menu, developing concepts, designing interiors, tabletop presentations, interacting with customers, delivering services that the customer will like and appreciate, instead of focusing too much on work for [my:their] own benefit. This means our main approach should be customer centric. Hospitality needs both [passion:sentiment] and business sense.

Sample Answer & Audio Transcript

Steven Hotel Management School combines not only management science but hospitality science also. Just to fulfil the spoken demands of the customers is not the important thing, the important thing lies in reading the mind of the customers . Our students learn how to involve in the personal taste of the customers while designing the menu, developing concepts, designing interiors, tabletop presentations, interacting with customers, delivering services that the customer will like and appreciate, instead of focusing too much on work for my own benefit. This means our main approach should be customer centric. Hospitality needs both passion and business sense.
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