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#8Listening: Fill in the BlanksAcademic,CoreMedium

Computer Problems

Official Question Material
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Official Audio Prompt

So the phone company designed phones for use [blank] with this added feature. [blank] has also been carried out in computer companies. In one company, IT systems [blank] were observed for several weeks. It was found that a large amount of their work involved communicating with [blank] in order to solve problems, but that they didn't have a standard [blank] information from spreadsheets and so on. So the team came up with an idea for software that would help them to do this.

Sample Answer & Audio Transcript

So the phone company designed phones for use globally with this added feature. Ethnographic research has also been carried out in computer companies. In one company, IT systems administrators were observed for several weeks. It was found that a large amount of their work involved communicating with colleagues in order to solve problems, but that they didn't have a standard way of exchanging information from spreadsheets and so on. So the team came up with an idea for software that would help them to do this.
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